Do we need to rent a kiosk or equipment?
No. Guests use their own phones: they scan the QR code, with no app to install. All you need is a television or a screen with a browser to display the live photo wall.
What if we need to change the date or cancel?
Changing the date is free from your dashboard, up to 48 hours before the event and subject to availability. In case of cancellation: 100% refund up to 14 days before the event, 50% up to 48 hours before, and no refund thereafter or beyond 10 portraits created. The "Cancel my order" button is located in your organizer dashboard.
What is needed on site?
An internet connection on your guests' phones (Wi-Fi or 4G/5G) and, if you wish, a screen for the photo wall. The portrait is ready in under a minute.
How many people in a photo?
Alone or in a group of up to 4 people. Each person then chooses their world from over 25 options: Roaring Twenties, superheroes, 3D animated film, astronaut, fairy tale...
Are my guests' photos protected?
Yes. Portraits are processed in France on our own machines: no photos are sent to any third-party AI. Each guest gives their consent, chooses whether to appear on screen, and photos are automatically deleted at the end of the retention period.
How does ordering work?
Enter your event date, choose your package, and pay online. Your organizer dashboard opens instantly: QR code, printable A5 poster, photo wall link, and gallery.
Can I pay by bank transfer?
Yes. The transfer must be received no later than 48 hours before the day of the event; please allow 1 to 3 business days. Your dashboard opens upon receipt.
Why is it cheaper than a traditional photo booth?
Because there is no equipment to transport, no setup, and no staff to send on site: your guests use their own phones and portraits are processed on our servers. You pay for the creation of portraits and memories, not logistics.
Can photos be printed on site?
No, the AI photobooth does not print during the event: each portrait goes straight to the guest's phone. After the event, you can download all photos in high quality, as well as the guest book and commemorative mosaic in print-ready files (Premium and above).
How many guests can use it at the same time?
All guests can participate from their phones at the same time. Each portrait takes less than a minute to process, and requests are handled in order of arrival: during peak moments, a short queue forms and each guest sees their position on their phone. To maintain this speed, we host at most two events per date (only one with the Corporate package), and the portraits for both events are processed in turn.
Does it work everywhere in France and abroad?
Yes. Guests' phones simply need internet access via the venue's Wi-Fi or 4G/5G. There are no travel fees, and the guest page displays in French, English, Japanese, Chinese, Hindi, or Arabic depending on the phone's language setting.
Can I create a world matching my company's branding?
Yes, with the Corporate package (three worlds) or Prestige (one world). You describe the world in your own words, specify your colors, and can add a reference image: a backdrop or your product, which the AI then places in the scene. Your logo can also appear on every portrait.
What is an animated portrait?
It is a short vertical video lasting a few seconds, created from a portrait: guests smile, their gaze moves, and hair and background gently come to life. You choose the portraits to animate in your dashboard (5 in Prestige, 20 in Corporate); the videos are ready after the event.
What does the event summary contain?
The number of portraits created, participants, and people photographed, favorite worlds, peak hours, shares, and downloads from the photobooth. The figures are anonymous: we don't know who did what. You receive it by email the next day, and the complete summary stays in your dashboard, printable as a PDF.
What if the venue connection is poor?
The photobooth needs internet on the guests' phones, not a connection in the room. If mobile reception is weak, ask the venue for guest Wi-Fi and put it on the poster. Do a test on site if you can: it is the best way to feel confident on the big day.
Do guests have to provide their email?
No, never to get their portrait. With the Corporate package, the organizer can invite guests to leave their address to receive updates: this is optional, the box is not pre-checked, and consent is recorded with its exact wording.
Is the Partner Pass a subscription?
No. The pass is paid for once: €79 for 1 month and 4 events, or €790 for 1 year and 48 events. There is no tacit renewal or automatic renewal: upon its end date, the pass stops and nothing is charged. To continue, simply purchase a new pass.
Can multiple events be booked on the same date?
The number of events per date is limited so that every guest receives their portrait quickly. If a date is fully booked, the site lets you know at checkout. For Saturdays from May to September, book as early as possible.