General Terms and Conditions of Sale

1. Subject Matter

These terms and conditions govern the services sold by IA&Pixels (see legal notice): creation of UGC-style video advertisements using artificial intelligence, AI photobooth for parties and events, and 3D motion design videos. Placing an order implies full acceptance of these terms and conditions.

2. Offers and Prices

• Essentiel: 1 video ad of 15 to 30 seconds — 99 €.
• Test A/B: 3 video ads, different angles — 279 €.
• Croissance: 10 video ads — 790 €.
• Photobooth IA Essentiel: one evening, up to 500 photos, photos kept for 30 days — 149 €.
• Photobooth IA Premium: one evening, up to 1,000 photos, first names or logo on each portrait, PDF guestbook, souvenir mosaic, photos kept for 90 days — 219 €.
• Photobooth IA Prestige: Premium package, up to 1,500 photos, plus a custom theme, a souvenir film of approximately one minute, and 5 animated video portraits — 299 €.
• Pass Partenaire (professionals): 4 Photobooth IA Premium evenings over 30 days — 79 €; 48 evenings over 365 days — 790 €. One-time payment, no tacit renewal or automatic renewal (see Section 7).
• Photobooth IA Entreprise: Prestige package, up to 3,000 photos, plus three custom themes (brand colors, product in the backdrop), logo on each portrait with frame selection, optional email collection from consenting guests, detailed event analytics report, and 20 animated portraits — 690 €.
• Motion design — Animated logo: animated logo of 5 to 8 seconds, 16:9 and 9:16 formats, music and sound effects — 149 €.
• Motion design — Animated ad: animated video of 15 to 20 seconds in vertical 9:16 (screens, text, numbers), music and sound effects — 349 €.
• Motion design — 3D Product: 3D modeled product based on client photos, 10 to 15 seconds, 2 formats, music and sound effects — 449 €.
• Motion design options: additional format 39 €; version in another language 39 €; express delivery (first version within 72 hours of file receipt): 50% of the offer price.
• Custom requests: upon quote.

Prices are indicated in euros, net: VAT not applicable, article 293 B du Code général des impôts. Display in another currency may be offered by our payment provider for informational purposes; the amount billed remains the amount in euros, or the amount in the currency accepted at the time of payment.

3. Ordering and Payment

Orders are placed online and paid in full at the time of ordering via the secure Stripe platform (credit/debit card, Apple Pay, Google Pay, PayPal, Alipay, WeChat Pay, and other methods available depending on your country). Instalment payment, when offered, is provided by a third-party partner (e.g., Klarna), subject to their acceptance and own terms; IA&Pixels receives full payment in such cases. For the photobooth, payment by bank transfer is possible: the organizer receives the bank details and a reference number to include. The transfer must be received no later than 48 hours prior to the event date. Otherwise, the order is automatically canceled and any funds received after this deadline are refunded in full. The organizer area unlocks upon receipt of the transfer. For custom quotes, a payment link is sent following acceptance; a deposit may be requested.

4. Process

• After payment, the client submits their brief: product, photos, target audience, objective and, where applicable, their script and voice recording.
• IA&Pixels provides a script and hooks within 48 business hours following receipt of the complete brief.
• Production begins upon script approval by the client. An estimated delivery time is provided at that stage.

5. Your Voice (Included Option)

• For any UGC ad, the client may, if desired, record the text themselves using their phone recorder or a microphone, in their own language, instead of a voiceover. IA&Pixels cleans up the audio, cuts pauses, edits the video to match their pace, and generates subtitles. This option incurs no additional charge.
• A recording guide is provided (quiet room, phone at 15–20 cm, multiple takes). If the recording quality does not allow for a satisfactory result, IA&Pixels will offer a new recording or a voiceover.
• The recording is used solely to produce the ordered video; it is deleted no later than 30 days after final delivery. It is never used to clone the voice, train an artificial intelligence model, or create other content without the explicit written consent of the recorded individual.
• The recorded individual speaks on their own behalf (founder, team member, brand ambassador) and not as a fictitious customer.

6. Photobooth IA

• Upon payment, the organizer gains access to their online area: unique QR code, printable A5 poster, photo wall link for TV display, photo gallery, and photo downloads.
• The guest page remains accessible until the day after the date specified by the organizer. Guest photos and portraits are automatically deleted 30 days after upload (90 days with Premium, Prestige, and Entreprise packages). Animated portraits, guestbook, mosaic, and souvenir film are deleted at the same time.
• The number of photos specified for each package is a maximum limit for the duration of the event, not a guaranteed volume. Each portrait is generated in approximately under one minute; during peak times, requests are placed in a queue, and portraits for two events taking place on the same day are processed alternately.
• To guarantee fast service, IA&Pixels hosts at most two events per date. The Entreprise package reserves the entire date: no other event is accepted on that day. A fully booked date cannot be ordered.
• Animated portraits are prepared after the event, within an estimated 72 hours following their selection by the organizer. Artificial intelligence animation rendering may vary: the organizer may request a remake of an animation if they are not satisfied.
• Entreprise Package: regarding email addresses submitted by guests, the organizer acts as the data controller and IA&Pixels acts on their behalf (data processor under GDPR). The organizer agrees to use these addresses solely for the purpose announced to guests and to honor unsubscribe requests.
• Each guest provides consent before submitting their photo; display on the venue screen occurs only with their agreement. The organizer undertakes to inform guests of the presence of the photobooth.
• Portrait generation requires an on-site Internet connection (guests' phones). The service is provided under an obligation of means. Performance Guarantee: if our service was unable to launch any portrait for your event, the order is refunded in full. As soon as a single portrait has been launched on our servers for the event, including a test run, the service is deemed functional and this guarantee does not apply. Lack of guest participation or absence of an on-site Internet connection does not qualify for this refund. This guarantee is in addition to, and does not limit, statutory legal guarantees.
• Launch Offer: a custom theme is included free of charge for the first 10 wedding events dated in 2027, ordered and paid under the Essentiel or Premium package. It is automatically assigned in order of registration as soon as the organizer selects "Mariage" and a 2027 date in their online area; it is never revoked thereafter. Events created using the Pass Partenaire are not eligible. The offer is not conditional upon submitting a review.

7. Pass Partenaire (Professionals)

• The Pass Partenaire is reserved for professionals (DJs, agencies, reception venues, event planners, etc.) who offer the AI photobooth to their own clients. A valid SIRET number (France) or EU VAT number is required at the time of order and verified against official business registers; any order placed without a valid number will be rejected. Two passes are available: Pass 1 mois, 4 events valid for 30 days — 79 €; Pass 1 an, 48 events valid for 365 days — 790 €.
• One-time payment, no tacit renewal or automatic renewal. The pass is not a subscription: it is paid once, at the time of order. It is not renewed tacitly or automatically, whether monthly or annually. Upon its expiration date, it terminates automatically, without requiring action from the partner and with no further charges. IA&Pixels does not retain any payment credentials that would allow subsequent charges. A partner wishing to continue may choose to purchase a new pass.
• The pass duration runs from the date of payment. An informational email is sent 7 days prior to expiration and on the final day; it involves no commitment or charge.
• Events are created by the partner in their online area during the active pass period; the date of each event can be set up to 12 months after creation. A created event remains valid with all features even after the pass expires. Unused event slots at the end of the pass validity period are forfeited and non-refundable or transferable.
• Each event corresponds to the Photobooth IA Premium package described in Section 2. The partner's name and logo replace those of IA&Pixels for guest-facing displays (poster, guest page, venue screen, souvenirs). The notice « Image générée par IA » remains displayed at all times.
• The partner freely sets the price at which they offer the photobooth to their clients. The partner remains solely responsible for their client relationships and agrees to inform them about the operation and rules of the photobooth (guest consent, photo retention period).
• To guarantee fast portrait processing, the number of events taking place on a single date is capped across all customers. A fully booked date can no longer be selected; no date is reserved until the event is explicitly created.
• As the partner acts in a professional capacity, the right of withdrawal provided for consumers does not apply.

8–9. Services sold in French only

Articles 8 (AI Photobooth setup option) and 9 (L'Artisan Tranquille, for French tradespeople) apply only to services sold in French: see the French version.

10. 3D Motion Design

• After payment, the client submits their files by replying to the confirmation email: high-definition logo, brand colors and fonts, visuals or screenshots, or product photos from multiple angles with dimensions.
• Estimated turnaround times for the first version, starting from receipt of complete files: 5 days for an animated logo, 7 days for an animated ad, 10 days for a 3D product, 72 hours with the express option.
• Music and sound effects are created for the client's video; they are covered by the assignment of rights under Section 13, with no third-party royalties payable.
• Product modeling is carried out based on the photos provided; for highly complex objects, IA&Pixels may, prior to commencing work, propose an adjustment or a full refund.

11. Delivery

Videos are delivered in digital format (MP4 HD), vertical 9:16 and/or horizontal 16:9 according to the order, via download link.

12. Revisions

Included revisions: 1 round of revisions for the Essentiel offer, 2 for the Test A/B offer, 3 for the Croissance offer, within the scope of the approved script; 2 rounds of revisions for each motion design offer, within the scope of the initial request. Modifications beyond this limit, or script changes following approval, will be subject to a custom quote.

13. Usage Rights

Upon full payment, IA&Pixels grants the client a non-exclusive license to reproduce, broadcast, and adapt the delivered videos for the promotion of their products and services across all digital and print media, social networks, and advertising platforms, worldwide and for an unlimited duration. The resale of videos as standalone products is excluded. Unless the client objects in writing, IA&Pixels may showcase the videos in its portfolio.

The client may, if desired, include the credit "Video: IA&Pixels" with a link to iapixels.com, for example on their website or in a video description. This mention is entirely optional: it is never a condition of the order and does not affect the price or rights granted.

14. Client Obligations

• The client warrants that they hold all rights to the products, brands, logos, photos, and text provided, and have obtained consent from any person whose voice is recorded.
• The client remains solely responsible for any product claims (particularly cosmetic or health claims) and their regulatory compliance.
• The client agrees to broadcast the videos with the required disclosures (« Publicité », « Image virtuelle », platform AI labels), which IA&Pixels embeds or indicates.

15. Artificial Intelligence and Transparency

Videos are generated using artificial intelligence models, then manually edited and quality-controlled. IA&Pixels does not create fake customer testimonials: a recorded voice speaks on behalf of the individual (founder, team member, brand ambassador).

16. Right of Withdrawal (Consumer Clients)

Consumer clients generally have a 14-day statutory right of withdrawal. As the Photobooth IA is a leisure service provided on a specified date, the right of withdrawal does not apply pursuant to article L221-28, 12° du Code de la consommation; the more favorable terms in Section 18 apply instead. Because videos are custom-made according to client specifications and personalized pursuant to article L221-28, 3° du Code de la consommation, and production begins only upon express client request (script approval), consumer clients acknowledge losing their right of withdrawal as soon as production begins. Prior to script approval, the client may cancel the order and receive a full refund. For motion design, production begins upon receipt of files submitted by the client, which constitutes an express request to begin; until that point, the client may cancel the order and receive a full refund.

17. Cancellation and Refunds

Prior to script approval (UGC ads) or receipt of files (motion design): full refund upon simple request. Afterwards: no refund, except in the event of default by IA&Pixels in fulfilling its obligations. Refunds are issued using the original payment method used for the order.

18. Photobooth IA: Date Change and Cancellation

• Date change: free of charge, as many times as needed, from the organizer area, up to 48 hours before the scheduled date and subject to availability on the new date.
• Cancellation by the client, from the organizer area ("Cancel my order" button) or by email to contact@iapixels.com:
  • 14 days or more before the event date: 100% refund;
  • less than 14 days and at least 48 hours before: 50% refund;
  • less than 48 hours before the event, after the event, or as soon as more than 10 portraits have been created: no refund. The first 10 portraits are considered test runs by the organizer.
• Cancellation closes the guest page and releases the date. It is final.
• Refunds are issued to the payment method used when ordering, within a maximum of 14 days following cancellation.
• An order paid by bank transfer that is not received 48 hours prior to the event is automatically canceled (Section 3). If our service was unable to launch any portrait for the event, the order is refunded in full (performance guarantee, Section 6).
• Pass Partenaire: see Section 7.

19. Statutory Guarantees

Consumer clients benefit from the following statutory guarantees, in addition to any commercial warranty.

• Legal guarantee of conformity for digital content and services (articles L224-25-12 et suivants du Code de la consommation) : if a delivered file or provided service does not conform to the order, the client may take action within two years from supply (or throughout the duration of a continuously provided service). The client is entitled first to conformity at no charge; failing that, a price reduction or rescission of the contract.
• Guarantee against hidden defects (articles 1641 à 1649 du Code civil) : the client may take action within two years of discovering the defect and choose between rescission of the sale or a price reduction.

To claim these guarantees : contact@iapixels.com or 13 rue du Champ de Manœuvre, 44470 Carquefou.

20. Limitation of Liability

IA&Pixels is subject to an obligation of means. It does not guarantee commercial results for advertisements, nor their acceptance by advertising platforms, which are governed by their own policies.

21. Personal Data

See the privacy policy.

22. Applicable Law and Disputes

These terms and conditions are governed by French law. In the event of a dispute, consumer clients may make free use of a consumer mediation service: CM2C, 49 rue de Ponthieu, 75008 Paris — 01 89 47 00 14 — www.cm2c.net/declarer-un-litige.php — litiges@cm2c.net. In the absence of an amicable settlement, jurisdiction is determined by applicable statutory provisions; for business clients, exclusive jurisdiction rests with the courts having jurisdiction over the registered office of IA&Pixels.